ECM Strategy and Roadmap
Defining an Enterprise Content Management strategy helps organizations in leveraging the best results out of their ECM investments.
Based on years of experience with ECM implementations in the field, Amplexor has developed an "ECM Strategy" approach, which is driven by best-practice and which is focused on feasibility. Because one often makes the mistake to implement an ECM strategy by pure technological means, Amplexor tends to analyze and optimize the ways in which the knowledgde worker should interact with information, according to 3 perspectives:
- Documents: What types of documents are vital to the organization? Why do knowledge workers need them and how are they created? In which business processes are these documents implicated and how should they be accessed and retrieved?
- People: Who are the knowledge workers who need to interact with the documents? Do they need guidelines or training in order to work effectively with information? How do they want to interact with ECM tools and methods without feeling constrained in their way of working?
- Technology: Which technology components will be needed in order to establish an ECM Architecture that will fit the business needs of an organization? How to make sure that this ECM architecture is flexible enough to cover future ECM developments and how to make sure that the components it is built on are replaceable or upgradeable?
Amplexor helps organizations in discovering their main ECM objectives, and in defining a long term ECM strategy in order to reach them. Based on this long term ECM strategy, our customers start to deploy ECM tools and methods for business critical ECM applications. Although these ECM applications can be one shot projects or can be limited to departments and teams, the ECM strategy at least draws the guidelines in order to make sure that ECM implementations are executed in a consistent way. This ensures success of future and past ECM initiatives, while keeping the interaction between information, people and technology consistent throughout the enterprise.
The outcome of an "ECM Strategy & Roadmap" track includes:
- An assessment on current ways of working with business-critical documents and ECM related processes
- An overview of gaps which are to be filled by on organization in order to allow for effective management of documents and information
- A suggestion of result-driven and feasible ECM objectives that an organization can define for itself
- A high-level information architecture, describing the most important elements for effective classification and retrieval of information. This is often referred to as IOA (Information Organization and Access).
- A technical assessment on current ECM infrastructure and recommendations for the most suitable technological components of a future ECM architecture
- A roadmap describing how to start implementing an ECM strategy in a step-by-step approach