Case study: Province of Antwerp - Website
The Province of Antwerp coordinates about 70 departments and agencies ranging from services, schools and sports infrastructures to parks, domains and museums. The province wants to offer citizens a unique point of entry to everything that it has to offer. Citizens can consult a centralised area on the website for applications that they want to submit to the province. The entire website is managed and published from a central Content Management System (SDL Tridion). All departments and agencies have access to that system and can add content in a structured manner to specific navigation buttons. Approximately 50 authors, editors and editors in chief received training and are actively using the system.
Problem
The Province of Antwerp coordinates about 70 departments and agencies ranging from services, schools and sports infrastructures to parks, domains and museums. Over the years various websites were created thanks to the initiatives of various departments and agencies. With its new website, the province wants to offer one coordinating website that covers all departments and agencies.
Solution
The province wants to offer citizens a unique point of entry to everything that it has to offer. Citizens can consult a centralised area on the website for applications they want to submit to the province. This area is in keeping with the updated work processes and follow-up mechanisms that are realised in parallel by the province administration. The realization process consists of three large axes:
Harmonizing
In collaboration with Amplexor, the province delineated new goals for website navigation. Because all the existing websites had to be integrally included in the province’s website, delineating the navigation and the entire tree diagram proved to be a true challenge. Various unlocking methods were also considered; they will ensure that citizens can find the information they are looking for in different ways.
Information collection
Together with the departments and agencies, agreements were made and processes were established on how to deliver the information on the website in a consistent manner. Amplexor called in a company that specialises in copywriting for drawing up the writing rules and coaching the various content editors.
Technical implementation
The entire website is managed and published from a central Content Management System (SDL Tridion). All departments and agencies have access to that system and can add content in a structured manner to specific navigation buttons. Approximately 50 authors, editors and editors in chief received training and are actively using the system.
Benefits
Thanks to this implementation, the province not only manages 3000 informative web pages, it can also:
- manage newsletters, events, training sessions and equipment lists on all navigational levels of the website. They are unlocked on the website via “faceted” navigation
- create web pages - the content management system enforces all accessibility principles for blind and visually impaired persons
- manage and send newsletters from every department and agency
- command an instrument with which the province is able to create its own electronic forms
- offer citizens a high-quality search engine so that they can find the most relevant information at any moment
Technology
- Software: SDL Tridion, SQL Server, Tridion Forms , FAST
- Environment: JAVA, JSP